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CRM

Enterprise Architecture

The dynamics of the globalized world demand equally dynamic and flexible actors, capable of adopting changes and new products, with timeliness, quality, reliability, compliance and excellent service.

Business architecture is the strategic exercise that allows delineating and shaping the reality of the business in accordance with the needs and requirements of interested parties (stakeholders). That is, the definition, design, alignment, cohesion, implementation and dynamic integration of each and every one of the business components, generating synergy and continuous improvement of its performance.

CRM

Our advice considers the following aspects:

  • Rethink the business (mission, vision, principles, guidelines, restrictions, strategy)
  • Business model (integrated and holistic vision)
  • Business process architecture
  • Integrated risk model
  • Organizational structure and management models
  • Information and data architecture
  • Technological architecture
  • Measurement and performance model
  • Awareness and culture management
  • Change, requirements and project management
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